Complimentary delivery within Nairobi · Four shops across the city

DGL Men’s Collection

Returns

Returns & Exchange Policy

We want every piece to fit you perfectly. If the size or fit isn't right, here's how our exchange process works.

Exchange only

We offer exchanges only — we do not give cash refunds. An item may be exchanged for another product of the same value.

How to qualify for an exchange

  • Requests must be made within 24 hours of purchase.
  • Exchanges are for sizing and fit reasons only.
  • Items must be returned in their original, undamaged condition with all tags attached. Items that are damaged or worn will not be accepted.
  • After the 24-hour window, returns and exchanges cannot be accepted.

Faulty or defective items

The policy above covers exchanges for sizing and fit. It does not affect your rights under applicable consumer protection law for products that are genuinely faulty or defective. If something is wrong with your item, please contact us and we'll make it right.

Arranging an exchange

To start an exchange within the 24-hour window, contact our team using the details below with your order information. We'll guide you through the next steps.

Get in touch

Questions? Reach us on +254 722 224 697 or email info@dglmencollection.com. You can also visit us in store.